About Us & Our Culture

We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.

We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment.

Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale globally.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

About The Role

Cobee is on a scaling mission going through high growth. After scaling from 40 to +150 people in less than 1 year, we are looking to scale the team 2x during 2023-2024, and we are launching new markets across the globe.

We are looking for a Customer Success Manager to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of SME accounts, maximize their satisfaction and retain them.

This is a hybrid role, requiring three days per week in the office.

Main challenges

• Lead the relationship with our SMEs customers as soon as they decide to join Cobee, becoming the go-to-person for them.
• Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement.
• Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.).
• Consistently provide feedback to Product on client's needs.
• Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
• Identify Customer Success Qualified Leads (CSQLs).
• Collaborate with the sales team to maximize sales opportunities.
• Provide account specific operational and technical support for different levels of
  accounts via email and phone.
• Refer issues to the technical team.

You are

• A person with a genuine commitment to customer success and satisfaction.
• You have the ability to convey complex information clearly and concisely to customers.
• An active listener and you understand customer needs and concerns effectively.
• An analytical thinker with the capability to identify and address issues that may arise during onboarding.
• Someone with flexibility to adapt to changing customer needs and evolving product features.
• Someone with the ability to thrive in a dynamic and fast-paced environment.
• You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee's products with ease.
• Someone with organizational skills to manage multiple customer onboarding projects simultaneously.
• Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.

You have

• 2-3 years of Customer Success or Key Account Management experience with a strong focus on cross selling.
• Excellent communication skills in Spanish & English.
• Demonstrated experience in dealing with a large amount of accounts.
• You have proven experience working for a successful startup or scale-up SaaS: Fintech, HRTech, etc.
• Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Why should you join Cobee by Pluxee?

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to making a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast-paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are given.