About Us & Our Culture

We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.

We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. 

Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale globally.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

About The Role

We are seeking a proactive and detail-oriented Junior Lifecycle & Retention Specialist to join our team. In this entry-level role, you will assist the Lifecycle & Retention Specialist in developing, implementing, and managing Cobee's customer relationship management (CRM) strategy. You will focus on optimizing customer retention, increasing customer lifetime value, and driving revenue growth through targeted CRM campaigns, including email and in-app messaging. This is an excellent opportunity to develop your career in lifecycle marketing and customer retention while gaining hands-on experience in CRM strategy and execution.

The role is hybrid, requiring three days per week in the office. It is Madrid-based.

Main challenges

• Support CRM Campaigns: Assist in the creation, execution, and optimization of email and in-app messaging campaigns designed to retain customers, enhance engagement, and drive higher lifetime value.
• Data Analysis & Reporting: Help analyze CRM campaign performance, track key metrics such as open rates, click-through rates, retention, and conversion rates. Assist in generating regular reports on campaign performance and customer behavior.
  
• Customer Segmentation: Assist in segmenting customer databases for targeted campaigns based on user behavior, demographics, and lifecycle stage. Work closely with the Lifecycle & Retention Specialist to implement personalized messaging strategies.
• Campaign Optimization: Collaborate on optimizing ongoing campaigns by conducting A/B testing, analyzing results, and suggesting improvements to maximize customer engagement and retention.
• Collaboration & Coordination: Work closely with cross-functional teams (Marketing, Product, Design, CS, etc.) to ensure campaigns align with broader business goals, product updates, and customer needs.
• CRM Platform Management: Help maintain and update the CRM system with customer data, campaign details, and reporting. Support the team in ensuring accurate targeting and automation workflows are running smoothly.
• Learning & Development: Take part in ongoing training and development opportunities to grow your skills in lifecycle marketing, CRM tools, and customer retention strategies.

You have 

• A minimum of 2 years of experience working with CRM tools, specifically in email marketing and in-app campaign management.
• Strong knowledge of CRM platforms (e.g., Braze, Salesforce, Mailchimp, etc.) and email campaign tools.
  
• Familiarity with customer segmentation, retention strategies, and lifecycle marketing techniques.
• Analytical mindset with the ability to track, analyze, and report on campaign performance data.
• Proficiency in Microsoft Excel and/or Google Sheets for data analysis and reporting.
• Excellent communication skills and attention to detail.
• Ability to work collaboratively with multiple teams and stakeholders.
• Passion for developing a career in customer retention and lifecycle marketing, with a strong desire to learn and grow within the field.

Why should you join Cobee by Pluxee?

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

• A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.