About Us & Our Culture

We, employees, need a much more engaging solution around our compensation, and that’s why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work. As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.

We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe. We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment. 

Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale globally.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

About The Role

Cobee is on a scaling mission going through high growth. After scaling from 40 to +150 people in less than 1 year, we are looking to scale the team 2x during 2024-2025, and we are launching new markets across the globe.

We are looking for a Onboarding Specialist to join our Migration team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our accounts from the moment they begin working with Cobee.

Your role is crucial in fostering customer success by possessing a profound understanding of our products. This is the first impression our customer has once they start working with Cobee and, therefore, you wield significant influence over their experience.

The Onboarding Specialist will be the first point of contact with our clients, responsible for ensuring a proper implementation, a deep understanding of our product, and follow-up during the first weeks of the customer.

The role is hybrid, requiring three days per week in the office. It is Madrid-based.

Main challenges

• Product Understanding: develop an in-depth knowledge of Cobee's products and services to effectively guide customers through the onboarding process.

• Customer Education: Provide clear and comprehensive training to customers, ensuring they understand the features, functionalities, and benefits of our products.
• Onboarding Support: Assist customers in the setup and implementation of Cobee's solutions, addressing any challenges or questions they may encounter during the onboarding phase.
• Customization Assistance: Work closely with customers to tailor the product to their specific needs, offering guidance on customization options and configurations.
• Troubleshooting: Proactively identify and resolve any issues that may arise during the onboarding process, collaborating with internal teams to ensure a smooth customer experience.
• Communication: Maintain transparent and consistent communication with customers, keeping them informed about the onboarding progress, milestones, and any relevant updates.
• Feedback Collection: Gather feedback from customers during and after onboarding, and relay insights to the product development and customer success teams for continuous improvement.
• Documentation: Create and update onboarding documentation, including guides, FAQs, and best practices, to assist customers in navigating the onboarding process independently.
• Cross-functional Collaboration: Collaborate with sales, customer success, operations, marketing and product teams to ensure a seamless transition from the sales process to successful onboarding and long-term customer satisfaction.
• Customer Advocacy: Cultivate positive relationships with customers by demonstrating genuine interest in their success, becoming a trusted advisor, and promoting customer advocacy within the organization.
• Stay Informed: Stay informed about industry trends, customer needs, and competitor offerings to continuously enhance the onboarding process and contribute to the overall improvement of the product.
• Metrics and Reporting: Monitor and analyze key onboarding metrics, providing regular reports on customer onboarding performance to internal stakeholders.

You are

• A person with a genuine commitment to customer success and satisfaction.
• You have the ability to convey complex information clearly and concisely to customers.
• An active listener and you understand customer needs and concerns effectively.
• An analytical thinker with the capability to identify and address issues that may arise during onboarding.
• Someone with flexibility to adapt to changing customer needs and evolving product features.
• Someone with the ability to thrive in a dynamic and fast-paced environment.
• You can quickly acquire a comprehensive understanding of the features, functionalities, and technical aspects of Cobee's products with ease.
• Someone with organizational skills to manage multiple customer onboarding projects simultaneously.
• Someone who excels at time management and prioritization to ensure onboarding processes are completed efficiently and on time.

You have

• 2-3 years of experience in customer-facing roles as Customer Onboarding Specialist or related, preferably in a B2B software company.
• Demonstrated experience dealing with both small and large accounts.
• Proven experience working for a successful startup or scaleup SaaS and thriving in a dynamic and fast-paced environment.
• Facility with numbers and data analysis (engineering degree or similar will be an advantage but not mandatory).

Why should you join Cobee by Pluxee?

•  A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

•  A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.